Who this policy applies to
This Privacy Policy applies to personal information collected through Pinnacle Overhead Door Systems's website at www.pinnacledoors.ca, including the contact form, dealer inquiry form, and direct email links.
Information we collect
Depending on how you use the website, we may collect the information you provide, such as your name, company, role, email address, phone number, location, product category of interest, project details, business type, website, market area, and message content.
The website may also process basic technical information, such as browser, device, IP address, pages visited, and form-submission metadata, for security, performance, spam prevention, and website operation.
How we use information
- Respond to product, contact, dealer, or vendor inquiries.
- Understand the product category, application, or business opportunity you ask about.
- Send administrative or follow-up communications related to your inquiry.
- Maintain website security, diagnose technical issues, and reduce spam or abuse.
- Improve website content, navigation, and user experience.
Consent and choice
By submitting a form or contacting Pinnacle through the website, you consent to the collection, use, and handling of your information for the purposes described in this policy. You may choose not to provide optional information, but that may limit how specifically Pinnacle can respond.
Cookies and analytics
The website uses essential technologies required for normal operation, security, form handling, and performance. It also uses Google Analytics 4 to measure website activity, such as pages viewed, general device and browser information, and interactions with the site.
Google may process analytics data according to its own privacy terms. Pinnacle does not use Google Analytics to collect form fields, names, email addresses, phone numbers, message content, or other information submitted through the forms.
Service providers
Pinnacle may use service providers to host the website, process form submissions, send email notifications, prevent spam, monitor performance, or support website operations. These providers may process information only as needed to provide their services.
Disclosure of information
Pinnacle may share information with internal team members, authorized service providers, or business partners involved in responding to your inquiry. Pinnacle may also disclose information if required by law, to protect legal rights, to investigate misuse of the website, or as part of a business transaction.
Retention
Pinnacle keeps personal information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, resolving issues, and meeting legal or operational requirements.
Safeguards
Pinnacle uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information collected. No website, email system, or internet transmission can be guaranteed to be completely secure.
Access and correction
You may ask to access, correct, or update personal information that Pinnacle holds about you, subject to legal and operational limits. To make a request, contact info@pinnacledoors.ca.
Links to other websites
This website may link to third-party websites or services. Pinnacle is not responsible for the privacy practices, content, or security of third-party websites.
Changes to this policy
Pinnacle may update this Privacy Policy from time to time. The updated date above will show when the page was last revised.
Contact
Questions about this Privacy Policy or how personal information is handled can be sent to info@pinnacledoors.ca.